Shipping policy
Thank you for choosing Salt Oral Care! We strive to provide you with a seamless shopping experience from start to finish.
To ensure clarity and transparency, we have outlined our shipping and delivery terms below. Please take a moment to review them before placing your order.
Domestic Shipping
Upon order receipt, processing takes 2 business days (excluding weekends/public holidays). Any unforeseen delays will prompt immediate notification on the contact information provided by you (the customer) while placing the order.
Estimated delivery times, subject to change due to external factors like weather or customs, range from 5 to 7 days.
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package.
International Shipping
We offer international shipping to select countries. Please note that additional customs fees, taxes, or duties may be applicable upon the arrival of your package in your country. These charges, if any, are the responsibility of the customer.
Tracking Information:
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package.
You can access the tracking information through your account on our website or by using the carrier's tracking system.
Undeliverable Packages:
In the event that a package is deemed undeliverable due to an incorrect shipping address provided by the customer or other reasons beyond our control, we will attempt to contact you to rectify the issue.
If we are unable to reach you or resolve the problem within a reasonable time, the package may be returned to us. In such cases, we will refund the cost of the products, excluding any shipping charges.
Lost or Damaged Packages:
While we take utmost care to ensure that your package arrives in perfect condition, there may be rare instances where packages are lost or damaged during transit.
If you receive a damaged or incomplete package, please notify us within 24 hours of delivery and provide supporting documentation, such as photographs & invoice. We will work with you to resolve the issue promptly.
In the case of a lost package, we will initiate an investigation with the shipping carrier to locate the package. If the package is not found within a reasonable timeframe, we will offer you a replacement or a refund.
Wrong or Fake Delivery Notification:
If you receive a wrong or fake delivery notification from the courier partner, please notify us within 24 hours of delivery. We will work with you to resolve the issue promptly.
Change of Shipping Address:
If you need to change the shipping address for your order, please contact us as soon as possible at customer.support@saltoralcare.com. We will do our best to accommodate the change, provided the package has not been shipped already.
Please note that these shipping and delivery terms are subject to change without prior notice. It is recommended to review them periodically to stay informed about any updates.
If you have any further questions or concerns regarding shipping and delivery, please do not hesitate to contact our customer support team at customer.support@saltoralcare.com. We are here to assist you and ensure your shopping experience is enjoyable.
Thank you for choosing Salt Oral Care. Keep smiling!
Our customer service team is dedicated to addressing your inquiries promptly and professionally. We strive to respond to all emails and messages within 24 hours, although response times may vary depending on the volume of inquiries we receive. Our Address: MANOR RAMA CARE PRIVATE LIMITED. PLOT 5, 5th FLOOR, KHANNA HOUSE, AMBEDKAR NAGAR, ROAD NO.8, MIDC, ANDHERI EAST, MUMBAI - 400093. MAHARASHTRA, INDIA.